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Head of Client Services | Monaco
– Mark Paterson, Head of Client Services
A yacht should add to your life, not become another thing you have to manage.
I started my career in five-star hotels and restaurants before going to sea as a sommelier. That taught me a lot about service – noticing what people need, understanding what matters to them and making things happen quietly in the background. I later studied Yacht Surveying, which gave me a completely different view of yachts and how they operate.
That mix has stayed with me throughout my career. I understand that a yacht is both something highly technical and something very personal. Owners want to know that it’s being looked after properly, but they also want to step on board and simply enjoy it.
My role is to help make that possible. I work closely with owners, captains and the wider team to keep everything moving in the right direction, deal with issues before they become problems and make sure the way a yacht is run reflects what the owner actually wants from it.
For me, good yacht management is when the owner feels informed and in control, without having to be involved in every detail.
Zimbabwe still feels like home. When I'm not working with owners and captains, you'll usually find me with my family, outdoors, planning the next adventure or taking on a sporting challenge, from golf and skiing to marathon running and racquet sports.
Working with people and helping owners navigate the complexities of yacht ownership.
Breakdowns in communication. Small issues rarely stay small when people stop talking.
Zimbabwe, for its people, landscapes and strong sense of community.
Hospitality, tourism or experiential travel in Africa, ideally combining exceptional guest experiences with conservation and meaningful travel.
An overland road trip from Monaco to Zimbabwe with my best friend, taking in different cultures and landscapes along the way.
Expect the unexpected. Technical expertise matters, but adaptability, resilience and creative thinking are often what turn challenges into successful outcomes.
Beneath the Surface
17°8'3"S 27°42'24"E
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Where you'll find us
Monaco — MC
+377 93 50 12 12London — UK
+44 20 7584 1801Fort Lauderdale — US
+1 954 278 3970Auckland — NZ
+64 9 281 5133Contact us
info@y.coShare Moodboard.
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Where you'll find us
Monaco — MC
+377 93 50 12 12London — UK
+44 20 7584 1801Fort Lauderdale — US
+1 954 278 3970Auckland — NZ
+64 9 281 5133Contact us
info@y.coLogin/Register
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